Cancellation Policy

If you are unable to attend class, you may cancel or send a substitute. Cancellations received more than 7 days before the start date of the class will not be charged. If a credit card payment has already been made, it will be refunded. Cancellations received less than 7 days before the start date of the class will not be refunded and will be charged at full price. This late cancellation charge compensates CPS HR for non-refundable costs that are incurred prior to the start date of the class.

If you cannot attend a class, CPS HR encourages you to find a substitution from your agency. Substitutes must meet the prerequisites (if any) of the class. If you received any special pre-class material or instructions, please pass these on to the substitute. There is no need to make special arrangements with CPS HR for sending a substitute. Please do not have one person attend one day and another person attend another day of class. "No shows" are charged the full price of the class.


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